FAQ

1. How long does shipping take?

Orders ship in 1–2 business days and usually arrive in 7–10 business days.

2. Do you offer free shipping?

Yes — all UK orders ship for free.

3. Can I return or exchange an item?

Yes. You can return unused items within 30 days, or exchange them for another size or product.

4. Who pays for return shipping?

• We pay if the item is defective, damaged, or incorrect.

• You pay if returning due to a change of mind.

5. How do I start a return?

Email info@gierts.com with your order number. We'll send return instructions.

6. How long do refunds take?

Once we receive and inspect the item, refunds are usually completed within 7 business days.

7. What payment methods do you accept?

We accept major cards and popular digital payment options, including:

• Visa

• Mastercard

• American Express

• PayPal

• Shop Pay

• Google Pay

• Apple Pay

• UnionPay

8. Is my payment information secure?

Yes. Payments are processed through secure, encrypted systems.
We never store your card details.